Conflict Management

What Will I Learn?

  • Causes of conflict
  • Listening techniques you have not likely considered
  • Understanding the difference between positions and interests
  • Balancing power
  • Embracing change
  • An introduction to our brains on conflict

Description

Conflict is an inevitable part of life. Learn how to leverage conflict so you can realize its benefits and potential for growth. Many of us have been conditioned to avoid conflict at all costs. Seldom do we learn to embrace conflict and the tools that make it manageable. This course will teach you the latest information and easy to implement techniques from the field of conflict resolution.

Walk Away With

  • The ability to leverage conflict to increase productivity, creativity and revenue
  • Real-world examples of how to reduce conflict and maximize it's effectiveness in your professional and personal life
  • Techniques for bringing people closer together for stronger communities and more effective social impact through conflict management

Who Should Attend?

Anyone interested in learning to manage conflict in their professional and personal life.

Explore Your Career Options

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Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.