Turning Challenges into Opportunities: Elevating the Customer Experience
Discover practical strategies to communicate with confidence, turn challenges into opportunities, and create lasting positive experiences for your customers.
What Will I Learn?
Customer service isn’t just a department—it’s a philosophy that should be embraced by every employee, from leadership to the front line. This course is designed for anyone in a customer-facing role, whether you’re just starting out or looking to strengthen your communication skills. Through practical strategies and real-world examples, participants will learn how to deliver exceptional service, handle challenges with confidence, and create positive experiences that leave a lasting impact.Description
This course explores why excellent customer communication is essential to building brand loyalty and driving company success. Participants will learn the key characteristics of quality customer interactions and put them into practice through engaging, interactive role-play activities designed to build confidence and real-world skills.Walk Away With:
Participants will gain practical techniques to turn difficult customer interactions into opportunities that build trust, strengthen relationships, and foster brand loyalty.Instructor Bio
Heather Hunter – HR Consultant & Leadership Trainer
Heather Hunter is a seasoned HR professional and leadership trainer with nearly a decade of experience helping organizations build stronger teams, create positive workplace cultures, and elevate the customer experience. As an HR Consultant with BBSI, she partners with business owners and managers across Southern Idaho to navigate complex workforce challenges, strengthen leadership skills, and improve overall performance.
Known for her engaging and interactive training style, Heather blends real-world expertise with relatable stories and practical tools participants can put into action right away. Her sessions foster an inclusive, reflective atmosphere that encourages open conversation and leaves participants feeling empowered, supported, and inspired.
Whether guiding new leaders, coaching teams through tough HR challenges, or facilitating culture-building workshops, Heather brings warmth, clarity, and a deep belief that growth happens when people feel safe, seen, and valued.
Outside of work, Heather enjoys meaningful conversations over coffee, exploring new places, the occasional adrenaline-filled adventure, and spending quality time with her family.