What Will I Learn?

  • How to manage the emotions that arise
  • Ways to make the conversation about the problem rather than the people
  • Explore techniques that help an issue be raised in a way that is easier to receive
  • Understand how trust, fear and fairness factor into individual’s objectives


Everyday, we hear about verbal altercations that escalated seemingly beyond a manageable level.  In this class, learn to tackle difficult and frustrating conversations in a way that leaves both parties feeling at peace with the discussion.  Having mediated or overseen more than 10,000 cases, Carol Barkes, will share lessons learned along the way.

Who Should Attend?

Anyone who is interested in learning in an engaging and interactive environment that will allow for you to learn, ponder, practice and take in new skills.

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.