What Will I Learn?

  • How simple changes to question formatting can improve the information one receives
  • Ways to ask questions based off what is said versus what is next in one’s mind
  • How to listen to really be heard
  • To identify hidden messages
  • How to encourage others to speak more


Every day we ask a wide variety of questions.  Unfortunately, the way we typically approach questions can leave a lot of information uncommunicated.  Through this course, participants will explore the nature of structuring questions in a way that makes communication more effective, less stressful, and more fulfilling.

Who Should Attend?

Anyone who is interested in strengthening their communication skills for more clear and fulfilling conversation.

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.