What Will I Learn?

  • Roles and Responsibilities
  • Stress Management
  • Obtaining Information from Callers
  • Resource Allocation
  • Much, much, more…


911 Dispatchers play a crucial role in emergency services as they connect law enforcement and medical services with the people who need them.

 As a professional 911 dispatcher, you will be required to handle a plethora of telephone calls in a short period of time while maintaining a positive and caring attitude. This course is designed to give students the knowledge, skills, and abilities to become a successful and qualified emergency dispatcher. This class will include a training workbook with extensive notes. Certificate of completion provided.

Walk Away With:

  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by CSI Workforce Development and Training

Who Should Attend?

This course is recommended for individuals with aspirations of advancing in the field of emergency communications.

Instructor Bio

Kristy Churchman

Kristy Churchman has been a 911 emergency dispatcher for over twenty years. She holds numerous POST Communications Specialist certificates, is a POST certified instructor, and a Reserve Deputy for the Jerome County Sheriff’s Office. She lives in the Magic Valley with her husband, three children, two dogs, and two cats.