What Will I Learn?

  • Desktop vs. Website versions of Outlook
  • Navigation of Outlook features
  • Create and work with contacts
  • Creation and formatting of emails
  • Create appointments and task lists


Outlook is more than just email. It’s a personal information manager to streamline workloads and boost productivity. Microsoft Outlook helps users and businesses manage and prioritize communications, organize workloads, and coordinate schedules. Over three-quarters of jobs require digital skills like Outlook and email processing.

This course will give you an overview of the all-inclusive Personal Information Management program Outlook. Learn the difference between the Desktop and Website versions of this program. Then focus on the Desktop version and learn how to navigate the 5 modules included in Outlook: Email, People, Calendar, Tasks, and Notes. You will learn how to create emails and navigate email folders, create a contact, create an appointment, make a list of tasks and leave yourself a sticky note.

Walk Away With:

  • Training notes including shortcuts and tips/tricks to increase productivity, to use during the course and on the job site
  • Certification of Completion provided by CSI Workforce Development & Training

Who Should Attend?

This course is recommended for anyone who wants to stay organized, improve interoffice communication, and increase productivity within the office.

Instructor Bio

Julia Rietdorf