What Will I Learn?

  • Basic brain functions
  • Neuroscience techniques that improve conflict management and communication
  • How to begin crucial conversations and set the stage for success
  • Compassionate communication
  • An introduction to our brains on conflict
  • How to de-escalate high emotions
  • How to connect more deeply with others during difficult times


Conflict is unavoidable and neuroscience helps us leverage our brain power so we can best communicate during crucial conversations and times of stress. This course explores the communication process from the perspective of how one’s brain manages information and reacts to stress with particular emphasis on conflict. Brain functions will be explored in bite-size pieces that will teach participants what occurs unconsciously and automatically during conflict and how to positively work with that knowledge.

Walk Away With

  • Tools to begin crucial conversations and set the stage for success
  • An understanding of compassionate communication and how we can use such communication to enhance our lives and those around us
  • The ability to de-escalate high emotions and connect more deeply with others during difficult times

Who Should Attend?

Anyone interested in learning to manage conflict in their professional and personal life.

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.