Customer Experience Workshop: Mastering Face-to-Face Service Standards

Discover practical strategies to communicate with confidence, turn challenges into opportunities, and create lasting positive experiences for your customers.

What Will I Learn?

Customer service isn’t a department; it’s a standard of work that every team member upholds, from the job site to the front office. This course provides practical communication tools for those entering the workforce or anyone interacting with customers daily.

Description

Core Objectives

  • The Business Impact: Understand how clear, professional communication directly affects company reputation and repeat business.
  • Service Standards: Identify and practice the specific traits of high-quality customer interactions through hands-on role-playing.
  • Conflict Resolution: Learn techniques to manage difficult conversations and turn frustrated clients into loyal customers.

Walk Away With:

Participants will gain practical techniques to turn difficult customer interactions into opportunities that build trust, strengthen relationships, and foster brand loyalty.

Instructor Bio

Heather Hunter – HR Consultant & Leadership Trainer

Heather Hunter is a seasoned HR professional and leadership trainer with nearly a decade of experience helping organizations build stronger teams, create positive workplace cultures, and elevate the customer experience. As an HR Consultant with BBSI, she partners with business owners and managers across Southern Idaho to navigate complex workforce challenges, strengthen leadership skills, and improve overall performance.

Known for her engaging and interactive training style, Heather blends real-world expertise with relatable stories and practical tools participants can put into action right away. Her sessions foster an inclusive, reflective atmosphere that encourages open conversation and leaves participants feeling empowered, supported, and inspired.

Whether guiding new leaders, coaching teams through tough HR challenges, or facilitating culture-building workshops, Heather brings warmth, clarity, and a deep belief that growth happens when people feel safe, seen, and valued.

Outside of work, Heather enjoys meaningful conversations over coffee, exploring new places, the occasional adrenaline-filled adventure, and spending quality time with her family.