What Will I Learn?

  • Session 1: The Adult Learner

    • Adult learners' characteristics and needs
    • Personality types and preferred learning methods
    • Education, training, and mentoring - what's the difference?

    Session 2: The Training Method

    • Core learning styles
    • Methods of highly effective, efficient, and expedient training
    • Construction and design of training related to specific job positions

    Session 3: The Art of Coaching

    • Human Communication
    • Maintain trust and correct actions simultaneously
    • Manage challenging personalities and situations


It is important to realize that any trainer needs two separate sets of skills and knowledge. First, they need to know the topic they are teaching and second, they need to know how to transfer that information to the student. You have probably noticed that there are a lot of training materials and training methods that do not seem to be a good fit for your training needs.

Beginning with the fundamentals of human communication, you will gain an understanding of how the adult brain learns, adapts, and changes. We will explore a foundational understanding of adult learning and you will develop an in-depth understanding of the core learning styles. Lastly, stemming from the training method, and with an understanding of human communication, effective coaching allows trainers to maintain trust while correcting actions.

Walk Away With:

  • Training will include a hands-on approach.
  • Training book, with extensive notes, to use during the course and on the job site.
  • A hard copy of the training curriculum.
  • Certification of Completion provided by CSI Workforce Development and Training.

Who Should Attend?

This course is recommended for anyone who is new to training, a subject matter expert that needs to train others, or a trainer who is looking for new, more effective approaches to learning.

Instructor Bio

Andy Orr

Andy Orr accepted a position as a CSI instructor in the Communication department two years ago. In addition to the introduction to human communications, he teaches business and professional speaking.  He also serves as director of the speech and debate program. Prior to joining the faculty, he gained over ten years of experience as a corporate trainer and store manager for Starbucks. Along the way, he earned his Master’s in public administration from Boise State and Bachelor of Arts from Pacific Lutheran. Both he and his wife were born in the Magic Valley, and their two young daughters have quickly begun to put down roots.