Conflict Management Series

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What Will I Learn?

In this 3-part conflict management series, you will learn how to welcome conflict, knowing you, your team or organization have the tools to harness its benefits from engaging with conflict effectively. 

Pt. 1: Conflict Management

  • Causes of conflict
  • Listening techniques
  • Understanding the difference between positions and interests
  • Balancing power
  • Embracing change

Pt. 2: Neuroscience of Conflict Management

  • An introduction to our brains on conflict.
  • Neuroscience techniques that improve conflict management and communication.
  • How to begin crucial conversations and set the stage for success.
  • Compassionate communication.
  • How to de-escalate high emotions.

Pt. 3: Nonverbal Communication & Conflict

  • How to utilize nonverbal communication to minimize conflict and stress.
  • Eye contact, Kinesics, Posture, Para-language and Physiological aspects of communication.
  • Microexpressions and facial expressions.
  • Basic brain functions and how they relate to non-verbal communication.
  • How to improve communication effectiveness.
  • How to better understand what others are expressing beyond their words during a conflict.
  • How to improve your usage of nonverbal communication to de-escalate conflict.

Description

The Conflict Management Series consists of 3 day-long courses at CSI. Each class will run from 8:30 am-4:30 pm. Please bring a lunch or plan to utilize the lunch break to purchase lunch nearby.

Walk Away With

  • The ability to leverage conflict to identify problems earlier, become a better problem solver, build stronger relationships and improve company morale, and become more self-aware
  • Real-world examples of how to reduce conflict and maximize its effectiveness in your professional and personal life
  • The ability to utilize nonverbal communication to minimize conflict and stress
  • Tools to improve communication through an understanding of eye contact, kinesics, posture, para-language and physiological aspects of communication
  • The ability to better understand what others are expressing beyond their words during a conflict
  • Tips to improve your usage of nonverbal communication to de-escalate conflict

Who Should Attend?

Those interested in becoming a better colleague, friend, supervisor, parent, daughter, son, sister, brother, etc. by learning to welcome and manage conflict in a positive way.

Instructor Bio

Carol Barkes Image

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.

When not trying to conquer the world, she loves to travel, garden, camp, hike and scuba dive with her husband and 16-year-old son.