What Will I Learn?

  • What is Communication? How does it affect us at work?
  • Interpersonal vs. Group
  • Communication Methods
  • Content and Delivery
  • Know Your Audience – Tailor to them
  • Developing a Communication Plan


In today’s competitive workplace, effective communication lies at the heart of the success of any individual, team, business, and organization. Like anything else, communication can be improved with practice and great training.

Get ready to learn techniques required for you to achieve positive results through interaction with others. You will learn to diagnose communication problems through effective listening and engagement. Develop a communication plan and understand communication topics such as direction and management, education, coaching, feedback, and conflict.

Walk Away With:

  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by CSI Workforce Development and Training

Who Should Attend?

This course is recommended for professionals of all levels who want to enhance their communication skills and maximize their performance in the workplace.

Instructor Bio

Mark Stevens
Mark Stevens is the owner and CEO of The Square and the Triangle, Coaching and HR Consulting, Inc. Mark is an author, public speaker, and highly experience human resources professional. He teaches and consults on a wide variety of employment and leadership topics, including, but not limited to Leadership Development, Management Practices and Training, Employee Engagement, Applied Employment Law, Anti-Harassment, and more. Mark has nearly twenty years of management and human resources experience across multiple industries and multiple states, including biomedical, healthcare, logistics and warehousing, and retail. He is also the author of The Square and the Triangle; The Power of Integrating Relationships and Results in Workplace Culture, available on Amazon.com. More details can be found at www.thesquareandthetriangle.com.