What Will I Learn?

  • A leader's role in workplace conflict.
  • Recognizing conflict.
  • Accepting that not all conflict is bad.
  • Steps to take to resolve conflict.


Conflict at work is inevitable. While some conflict is desirable to find the best solutions, other clashes can get personal and cause distrust and slowing progress. Most managers and supervisors would rather avoid conflict, but this can be detrimental to a team. Instead, learn how to recognize conflict and the steps to take to resolve issues. A leader’s role in the workplace conflict is essential and we want to help you understand how to be the most effective leader you can.

  • Step 1: Register online with the College of Southern Idaho Workforce Development & Training Department.
  • Note: This class is FREE. When the payment method is asked, simply put "I will pay with check or cash" to confirm your registration. This will reserve your seat.

Who Should Attend?

This course is recommended for anyone who is looking to learn how to manage conflict amongst their teams and colleagues.

Instructor Bio

Rebekah Yancey

Rebekah Yancey is a Human Resources Professional with 20 years of experience in Human Resources Management, Employee Relations, and Safety. She has worked in Manufacturing, Retail, and Hospitality and the one consistent thing she has found from industry to industry is that people are people no matter where you go. And people have Emotions! Rebekah’s passion for HR has manifested itself in a number of ways throughout the Magic Valley. She is past president for the local chapter of SHRM, she serves on the Board of Directors for South Central Community Action and serves as a wish provider for Make-A-Wish.