What Will I Learn?

  • Learn to Data Mine - ask questions in a more effective manner that dives deeper into what another person has said
  • An understanding of what things are most effective to paraphrase
  • The ability to slow down and apply your new skills to conversations with fellow students


Listening is a key element of effective communication.  Despite this, most of us are really not great at fully listening. We listen waiting to speak again, let our minds wander away from the conversation and we fail to hear the messages being delivered. Learn how to ask the "next best question", use your tone to help others feel freer to speak, and understand how to hear what is being said as well as what isn't.

Walk Away With:

  • The ability to really listen beyond responding with "ok"
  • Skills to build genuine, long-lasting professional relationships and long-term success in business
  • The act of hearing what someone is saying with the intention of understanding, not just to respond.
  • A certificate of completion from the College of Southern Idaho

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.