What Will I Learn?

  • Learn new strategies for handling difficult conversations effectively
  • Know how to structure the opening of a difficult conversation more effectively
  • Understand what makes a conversation difficult and be able to prepare effectively for them


In today's polarized climate, we are experiencing more difficult conversations than ever before. Come learn how to manage these conversations quicker and easier by using a neuroscience-based approach to conversations. This class will be split between sharing the research and practicing the communication techniques with your fellow classmates.

Walk Away With:

  • A well-rounded understanding of how the brain reacts to difficult conversations
  • An understanding and practice of how to speak to be better heard
  • Take away a 12-step process for maximizing communication developed by neuroscientists from Loyola Marymount University

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.