What Will I Learn?

  • Desktop vs. Website versions of Outlook
  • Navigation of Outlook features
  • Create and work with contacts
  • Creation and formatting of emails
  • Create appointments and task lists


Outlook is more than just email. It’s a personal information manager to streamline workloads and boost productivity. Microsoft Outlook helps users and businesses manage and prioritize communications, organize workloads and coordinate schedules. Over three-quarters of jobs require digital skills like Outlook and email processing.

This course will give you an overview of the all-inclusive Personal Information Management program Outlook. Learn the difference between the Desktop and Website versions of this program. Then focus on the Desktop version and learn how to navigate the 5 modules included in Outlook: Email, People, Calendar, Tasks and Notes. You will learn how to create emails and navigate email folders, create a contact, create an appointment, make a list of tasks and leave yourself a sticky note.

Walk Away With:

  • Training notes including shortcuts and tips/tricks to increase productivity, to use during the course and on the job site
  • Certification of Completion provided by CSI Workforce Development and Training

Who Should Attend?

This course is recommended for anyone who wants to stay organized, improve interoffice communication, and increase productivity within the office.

Instructor Bio

Cheryl Fagan