What Will I Learn?

  • Understand KPIs and Identify High Priority Problems Using Data: Explore the importance of establishing Key Performance Indicators for organizational result monitoring. Learn more about the development of a daily review process to identify unfavorable trends at an early stage.
  • Theory of Constraints: Eliyahu Goldratt’s “The Goal” first introduced the Theory of Constraints to business leaders in the 1980’s. TOC is a key concept for operational leaders struggling with even the most complex throughput issues. TOC will be reviewed at a high level with direction on how to further your knowledge in the future.
  • Variance Identification and Resolution: Intense Pressure is placed on operational leaders to reduce costs in almost all organizations. Strategies for variance identification and a tactical approach to a focused improvement plan will provide clarity to leaders to reduce anxiety and frustration.
  • Understand the Importance of 5-Why Analysis: 5-Why analysis is an important part of every leader’s daily routine. Learn how to perform a 5-Why analysis in both a formal and informal setting. Discover when it is appropriate to use this tool.
  • Individual Performance Improvement Strategies: Handling tough individual performance issues can be the most difficult conversation an operational leader may have. Tips are provided for intervening with an employee early and creating a positive improvement plan will help increase employee retention and reduce on-boarding costs.


Does your team need a proven process for executing your operational strategy? In 2016, Harvard Business Review noted that up to 67% of well-formulated strategies failed due to poor execution. This course will provide your leaders with the operational tools needed to execute to any operational strategy.

Walk Away With:

  • More tools for your operational toolbox that will help you execute to your company’s strategy.
  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by College of Southern Idaho

Who Should Attend?

This course is recommended for any operational leader who would like to improve their ability to execute to a plan and generate positive operational results.

Instructor Bio

Michelle Shinn
Michelle Shinn has a 30-year proven manufacturing track record in multiple industries with 16 years of progressive responsibility in Operations Management roles. She brings real world knowledge and expert advice to her business partners. Michelle specializes in complex manufacturing problems and helping leaders cope with the many challenges they face daily. Michelle holds a B.S. in Organizational Management and a Master’s in Business Administration. She is a 2nd year Doctoral Candidate in Business Administration. She has completed executive leadership training through the University of Michigan, and she is a Six Sigma Black Belt with years of lean experience as well. Michelle believes that education is important but her years of experience in manufacturing provides the most help to those she works with.