What Will I Learn?

  • Microexpressions and facial expressions.
  • Basic brain functions and how they relate to non-verbal communication.
  • Eye contact, Kinesics, Posture, Para-language and Physiological aspects of communication.
  • How to utilize nonverbal communication to minimize conflict and stress.
  • Compassionate communication.
  • How to improve communication effectiveness.
  • How to better understand what others are expressing beyond their words during a conflict.
  • How to improve your usage of nonverbal communication to de-escalate conflict.

Description

Conflict is unavoidable and a solid understanding of nonverbal communication is a key advantage that produces more effective results with others during crucial conversations and challenging times. This course explores the communication process from the perspective of how information is conveyed using microexpressions and other nonverbal communication with particular emphasis on conflict. Statistically, only a meager 7% of communication is related to the specific words spoken. We will explore nonverbal communication in bite-size pieces so participants end the day having learned specific techniques to interpret and utilize the remaining 93% and positively work with that knowledge.

Walk Away With:

  • The ability to utilize nonverbal communication to minimize conflict and stress.
  • Tools to improve communication through an understanding of eye contact, kensics, posture, para-language and physiological aspects of communication.
  • The ability to better understand what others are expressing beyond their words during a conflict.
  • Tips to improve your usage of nonverbal communication to de-escalate conflict.

Who Should Attend?

Anyone interested in being a better version of themselves as a colleague, employee, friend, supervisor, parent, daughter, son, sister, brother, etc. 

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.