What Will I Learn?

  • How and when to apply a wide variety of negotiation tools and techniques
  • How to recognize the most common negotiation tactics utilized by people and how to neutralize their effects
  • How to negotiate with difficult people and move beyond an impasse


Are you intimidated by negotiations? Do you feel paralyzed when your conversation turns to negotiation? Negotiation is all around us in both our personal and professional lives, yet many of us would say that we are not strong nor confident negotiators. This course will teach you negotiation tactics to close deals, maximize value in the agreements you make and move beyond impasse with difficult people so that you can utilize the power of negotiation.

Walk Away With

  • Improved working relationships
  • The ability to resolve problems more quickly
  • A better understanding of your personal tendencies in the face of conflict
  • Fresh insight into listening to hear and speaking to be heard

Who Should Attend?

Those looking to harness the benefits of being a confident negotiator in business and life. Beneficial for entrepreneurs, sales people, real estate agents, managers, and more.

Instructor Bio

Carol Barkes is a neuroscience-based conflict resolution and communication thought leader, professor at Boise State University and best-selling author. Her passion is working with people to develop better understanding and empathy for others so we can live more harmoniously despite our differences. She directs the mediation program for Idaho’s 4th District Court, teaches the first neuroscience courses offered at Boise State University and runs a busy private practice, both mediating and consulting.

Carol co-authored her best-selling book, Success Breakthroughs, with Jack Canfield, who is best known for writing Chicken Soup for the Soul. She was honored to speak at the United Nations in 2018 and currently works on a Rotary-driven, statewide conflict resolution program for Idaho schools to help reduce suicide, bullying and gun crimes by helping students rethink conflict before it begins.

When not trying to conquer the world, she loves to travel, garden, camp, hike and scuba dive with her husband and 16-year-old son.