What Will I Learn?

Understanding Manager Communication Requirements and Methods: Understanding the communication culture of your organization is important. Learning what is important to your manager and providing just the right amount of information can reduce frustration and stress.

Understanding Data Variances and Decision Tree Strategies: Solve problems before your manager points them out! Develop strategies for identifying performance issues and creating a decision tree to facilitate your next steps. Handle your own issues quickly prior to elevating to your manager.

Practical Speaking Skills and Presentation Methods: Speaking and giving presentations can be stressful to anyone. There are many people who will do anything possible to avoid these situations. Effective presentation skills and professional speaking tips will be provided which will help reduce your anxiety when facing senior executives.

Script Development and Handling Tough Conversations: Daily progress reports to your boss do not have to ruin your day. Creating a script can make these conversations go smoothly with less stress. There are many tough conversations that can come up during the day. Discover some examples of tough conversations and strategies for handling them successfully.

Business Terminology 101: How can you lead appropriately if you don’t understand your organization’s language? Explore common business terms and their operational definitions.


Many Front-Line Leaders and Mid-Level Managers attribute their stress and frustration due to painful conversations with their managers. Effective communication with executive leadership is critical to organizational success. In fact, 68% of organizations recognize communication with executives as the key success factor in talent development for those leaders. This course will provide you with the tools needed to communicate effectively.

Walk Away With:

  • A better understanding of how to communicate effectively with your boss and avoid painful conversations.
  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by College of Southern Idaho

Who Should Attend?

This course is recommended for all employees who want to improve upon their communication skills and learn more about situational strategies to “manage up”.

Instructor Bio

Michelle Shinn
Michelle Shinn has a 30-year proven manufacturing track record in multiple industries with 16 years of progressive responsibility in Operations Management roles. She brings real world knowledge and expert advice to her business partners. Michelle specializes in complex manufacturing problems and helping leaders cope with the many challenges they face daily. Michelle holds a B.S. in Organizational Management and a Master’s in Business Administration. She is a 2nd year Doctoral Candidate in Business Administration. She has completed executive leadership training through the University of Michigan, and she is a Six Sigma Black Belt with years of lean experience as well. Michelle believes that education is important but her years of experience in manufacturing provides the most help to those she works with.