What Will I Learn?

  • How to write effective job descriptions and the most effective interviewing techniques for finding the right candidates
  • How to coach and engage employees within the workplace
  • How to identify the root cause of conflict and how to properly manage the disciplinary action process
  • How to be a better leader which focuses on relationship and results management practices.


In today’s complex and ever changing workplace, continuously developing skills matter. There is an opportunity for everyone to be a leader and positively influence workplace culture. Attend our Human Resources Series, sessions 1-4 and develop skills for a changing workplace while earning SHRM/HRCI credits upon request.

In this class, students will take all four training sessions and learn skills that will make lasting impressions through effective hiring and selection, coaching and engagement with employees, corrective action and conflict management, and putting it all together – being a better leader.

Walk Away With:

  • SHRM/HRCI credits (may be available upon request)
  • Training workbooks, with extensive notes, to use during the course sessions and on the job site
  • Certification of Completion provided by CSI Workforce Development and Training

Who Should Attend?

This course is recommended for anyone who is responsible for hiring, managing, coaching, or inspiring/motivating employees or are interested in preparing for a career in Human Resources.

Instructor Bio

Mark Stevens

Mark Stevens is the owner and CEO of The Square and the Triangle, Coaching and HR Consulting, Inc. Mark is an author, public speaker, and highly experience human resources professional. He teaches and consults on a wide variety of employment and leadership topics, including, but not limited to Leadership Development, Management Practices and Training, Employee Engagement, Applied Employment Law, Anti-Harassment, and more. Mark has nearly twenty years of management and human resources experience across multiple industries and multiple states, including biomedical, healthcare, logistics and warehousing, and retail. He is also the author of The Square and the Triangle; The Power of Integrating Relationships and Results in Workplace Culture, available on Amazon.com. More details can be found at www.thesquareandthetriangle.com.