What Will I Learn?

  • Relationships and results
  • Empathy and courage
  • What progressive discipline is
  • Corrective action basics
  • Documentation: FOSA
  • Managing your emotions


In today’s complex and ever changing workplace, continuously developing skills matter. There is an opportunity for everyone to be a leader and positively influence workplace culture. Attend our Human Resources Series, session 3 and develop skills for a changing workplace while earning SHRM/HRCI credits upon request.

In this class, students will learn how to deal with employee conflicts and how to manage the disciplinary or corrective action process. Problems can arise in employment, but if they are addressed properly, taking formal steps can help solve employment issues and get employees back on track. Finally, when dialogue breaks down, students will learn how to identify and manage the roots of conflict and work towards healthy solutions.

Walk Away With:

  • SHRM/HRCI credits (may be available upon request)
  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by CSI Workforce Development and Training

Who Should Attend?

This course is recommended for anyone who is responsible for coaching and/or identifying conflict that will work towards healthy solutions or interested in preparing for a career in Human Resources.

Instructor Bio

Mark Stevens
Mark Stevens is the owner and CEO of The Square and the Triangle, Coaching and HR Consulting, Inc. Mark is an author, public speaker, and highly experience human resources professional. He teaches and consults on a wide variety of employment and leadership topics, including, but not limited to Leadership Development, Management Practices and Training, Employee Engagement, Applied Employment Law, Anti-Harassment, and more. Mark has nearly twenty years of management and human resources experience across multiple industries and multiple states, including biomedical, healthcare, logistics and warehousing, and retail. He is also the author of The Square and the Triangle; The Power of Integrating Relationships and Results in Workplace Culture, available on Amazon.com. More details can be found at www.thesquareandthetriangle.com.