Have you ever sent the following e-mail? (Or one like it)

“Hi, Everyone,

Our company will march your pay up to 15% beginning January 1. Please join us on Zoom to discuss the details. We will “meet” form 9:00 -10:00 in the morning. Be sure to share the news with fiends in your department.”

Ronnie Ridicule Admin Asst – Accounting 

“One third of all [e-mails] are responding to a previous message that was not clearly written.”

That is a sobering quote. Think of the time wasted through careless e-mails. Spell-check will not catch the three misspelled words in the above sample. “In the morning” will trigger dozens of responses asking, “Which morning?”

E-mail has become the preferred method of communication in business, if not daily life, but if not used properly, can become hazardous to relationships and careers.

E-mail is a silent form of communication. The reader can neither see you as you speak nor hear your vocal inflections. Physical cues are missing. The message is contained entirely in the words you choose to write and send. So, how good are your choices?

Would you like to learn more? Come to CSI or “Zoom” our E-Mail and Polite Refusal Workshop. It will improve your writing skills and possibly strengthen your business relationships

Walk Away With:

  • Tools to write effective and comprehensive emails
  • The skills to become more efficient in your professional writing
  • The ability to construct polite refusals and strengthen business relationships
  • A Certificate of Completion from the College of Southern Idaho

Who Should Attend?

Individuals who struggle with writing a clear, purposeful e-mails and polite refusals.

Instructor Bio

Bill Kohler is a retired lecturer from the University of Illinois-Chicago College of Business (1998-2019). In addition, he has worked with Chicago businesses such as First Midwest Bank, the Radisson Hotel, and the Sara Lee Corporation teaching business writing skills to management and staff. Mr. Kohler has also taught managerial communications at Arthur Andersen’s English immersion program to their international managers, and business English in Russia, Japan, and China.

In 2000, Mr. Kohler was a visiting lecturer at the International University of Japan in their MBA program in Urasa, Japan and at Krasnoyarsk State University in Krasnoyarsk, Russia. He was a guest of the Chinese Government in December 2004 where he addressed business owners in Liaoyang Province about communication problems facing management.

 Mr. Kohler and his wife resided on campus at UIC as part of the campus housing “Faculty-in-Residence” program from 2007 to 2019. He received the Faculty-in-Residence of the Year Award from UIC’s campus housing in 2009, 2012 and 2019. In the spring of 2010, UIC’s graduating senior class awarded Kohler with the Silver Circle Award, the highest teaching award offered to an undergraduate professor. In 2011, the College of Business awarded him the Faculty Service Award for outstanding service to the university.

Prior to teaching at the university, Mr. Kohler worked for 20 years as a leasing specialist in R&D facilities to the high-tech industry in Silicon Valley, California, and Orlando, Florida. Later he moved to Chicago as Vice President of Business Development for VOA & Associates, a national architectural firm.

Kohler graduated from the University of North Carolina at Chapel Hill, and holds a Master’s degree in Applied Linguistics from the University of Illinois-Chicago. He and his wife reside in Fairfield, Idaho where he works as a writer and lecturer.