What Will I Learn?

  • Discovering problem identification methods – Explore gap analysis techniques and apply a data driven process to prioritize problems that need resolution quickly. Ensure that your time is spent on the “right” problem.
  • Understand the big picture, manage time constraints and interim actions: Examine a process for identifying targets and determining a timeline for a permanent resolution. Learn about the benefit of interim action.
  • Problem Solving Methods: Discuss three problem solving techniques and understand when to use each one. Review the steps for these techniques and use on a case study.
  • Engaging Your Resources: Strategies for determining the resources you need on a specific problem solving activity. Discuss team organization and meeting norms.
  • Communicating Progress: Refine 360 degree communication skills to deliver progress reports and summary solution to managers, peers and work teams.


Do you have problems that go unaddressed day after day? Are you finding that these problems recur over and over? Repetitive problems can frustrate organizations and slow down the pace of progress. Depending on the industry, as many as 61% of supervisors lack the appropriate problem-solving skills needed to drive results. This course will provide your supervisors with the confidence needed to resolve daily problems and effectively manage their workday.

Walk Away With:

  • A better understanding of how to quickly resolve repetitive problems quickly and efficiently.
  • Training workbook, with extensive notes, to use during the course and on the job site
  • Certification of Completion provided by College of Southern Idaho

Who Should Attend?

This course is recommended for all employees who want to influence change management, communication and increase employee engagement.

Instructor Bio

Michelle Shinn
Michelle Shinn has a 30-year proven manufacturing track record in multiple industries with 16 years of progressive responsibility in Operations Management roles. She brings real world knowledge and expert advice to her business partners. Michelle specializes in complex manufacturing problems and helping leaders cope with the many challenges they face daily. Michelle holds a B.S. in Organizational Management and a Master’s in Business Administration. She is a 2nd year Doctoral Candidate in Business Administration. She has completed executive leadership training through the University of Michigan, and she is a Six Sigma Black Belt with years of lean experience as well. Michelle believes that education is important but her years of experience in manufacturing provides the most help to those she works with.