What Will I Learn?

  • Human communication.
  • Maintain trust and correct actions simultaneously.
  • Manage challenging personalities and situations.


Stemming from the training method, and with an understanding of human communication, effective coaching allows trainers to maintain trust while correcting actions. You will participate in active learning exercises to discover an effective, efficient coaching model. In addition, you will learn and discuss strategies for managing challenging people and difficult personalities. 

Walk Away With:

  • Training will include a hands-on approach.
  • A training book, with extensive notes, to use during the course and on the job site.
  • A hard copy of the training curriculum.
  • Certification of Completion provided by CSI Workforce Development and Training.

Who Should Attend?

This course is recommended for anyone who is new to training, a subject matter expert that needs to train others, or a trainer who is looking for new, more effective approaches to learning.

Instructor Bio

Andy Orr

Andy Orr accepted a position as a CSI instructor in the Communication department two years ago. In addition to the introduction to human communications, he teaches business and professional speaking.  He also serves as director of the speech and debate program. Prior to joining the faculty, he gained over ten years of experience as a corporate trainer and store manager for Starbucks. Along the way, he earned his Master’s in public administration from Boise State and Bachelor of Arts from Pacific Lutheran. Both he and his wife were born in the Magic Valley, and their two young daughters have quickly begun to put down roots.